Refund policy

TELEVA RETURN & REFUND POLICY

All sales are final. Televa does not accept returns, exchanges, or refunds due to the hygienic and personal nature of our wigs, hair products, and related items.

Please carefully review the product description, color, length, style, and other product details before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at hello@shopteleva.com within 48 hours of delivery.

Please include your order number and clear photos or videos showing the issue. We will review your claim and, if approved, provide an appropriate replacement or refund.

Items must not be worn, altered, cut, washed, styled, colored, or otherwise modified while a claim is being reviewed.

ORDER CANCELLATIONS

Once an order has been processed or shipped, it cannot be canceled. If you contact us before processing begins, we will do our best to accommodate your request, but cancellation is not guaranteed.

FINAL SALE

All wigs, hair products, accessories, styling tools, promotional items, and discounted items are final sale unless they arrive damaged, defective, or incorrect.

This policy does not limit any rights you may have under applicable consumer

 protection laws.

Questions regarding your order can be sent to hello@shopteleva.com

Nothing in this policy limits any rights or remedies available to customers under applicable law.